 {"id":6638,"date":"2025-10-15T16:47:20","date_gmt":"2025-10-15T11:17:20","guid":{"rendered":"https:\/\/1finance.co.in\/magazine\/?post_type=blog&#038;p=6638"},"modified":"2025-12-12T10:42:39","modified_gmt":"2025-12-12T05:12:39","slug":"mis-selling-by-banks-is-the-bank-trying-to-scam-you-how-to-protect-yourself","status":"publish","type":"blog","link":"https:\/\/1finance.co.in\/1f-dashboard\/blog\/mis-selling-by-banks-is-the-bank-trying-to-scam-you-how-to-protect-yourself\/","title":{"rendered":"Mis-selling by banks: Is the bank trying to scam you? How to protect yourself"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Walk into any bank branch, and you will likely find a bank relationship manager (bank RM) trying to push you into something more lucrative, maybe a \u201cmarket-linked\u201d or \u201chigh-returns mutual fund plan\u201d. Everything looks good on the paper, but the fine print often reveals something else entirely. In broader terms, this practice is known as mis-selling, and this is just one example of rampant mis-selling in banks in India.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Many customers fall victim to these <\/span><a href=\"https:\/\/1finance.co.in\/blog\/how-to-spot-financial-misselling\/\"><span style=\"font-weight: 400;\">mis-selling tactics<\/span><\/a><span style=\"font-weight: 400;\">, unknowingly setting themselves up for financial ruin, which they realize very late.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">So, let\u2019s address crucial questions for you: what mis-selling tactics do banks use, why do banks even do this in the first place, and most importantly, how do we protect ourselves from them? Read all about the mis-selling in banks in this blog.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">What is mis-selling in banking?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Mis-selling in banks is the act of persuading or coercing a customer into buying a product or service irrelevant to their needs. Just imagine that the very institution you considered \u201csafe\u201d quietly works against your best interest. And it can occur at various instances when you are:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Disbursing loans<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Opening a locker account<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Seeking bank services like bank balances, etc.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Applying for savings scheme, especially senior citizens schemes<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Some banks even derived 100% of their profits through such commissions (we will explore this later in this blog), raising an important question: how widespread is mis-selling in banks?<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Mis-selling practices as per various banking segments<\/span><\/h2>\n<table>\n<tbody>\n<tr>\n<td style=\"text-align: center;\" rowspan=\"2\"><span style=\"font-weight: 400;\">Banking Segment<\/span><\/td>\n<td style=\"text-align: center;\" colspan=\"2\"><span style=\"font-weight: 400;\">Mis-selling (%)<\/span><\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: center;\"><span style=\"font-weight: 400;\">Yes<\/span><\/td>\n<td style=\"text-align: center;\"><span style=\"font-weight: 400;\">No<\/span><\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: center;\"><span style=\"font-weight: 400;\">Private Sector Bank &#8211; Large<\/span><\/td>\n<td style=\"text-align: center;\"><span style=\"font-weight: 400;\">61.74<\/span><\/td>\n<td style=\"text-align: center;\"><span style=\"font-weight: 400;\">38.26<\/span><\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: center;\"><span style=\"font-weight: 400;\">Private Sector Bank &#8211; Medium<\/span><\/td>\n<td style=\"text-align: center;\"><span style=\"font-weight: 400;\">58.42<\/span><\/td>\n<td style=\"text-align: center;\"><span style=\"font-weight: 400;\">41.58<\/span><\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: center;\"><span style=\"font-weight: 400;\">Private Sector Bank &#8211; Small<\/span><\/td>\n<td style=\"text-align: center;\"><span style=\"font-weight: 400;\">43.48<\/span><\/td>\n<td style=\"text-align: center;\"><span style=\"font-weight: 400;\">56.52<\/span><\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: center;\"><span style=\"font-weight: 400;\">Public Sector Bank<\/span><\/td>\n<td style=\"text-align: center;\"><span style=\"font-weight: 400;\">51.85<\/span><\/td>\n<td style=\"text-align: center;\"><span style=\"font-weight: 400;\">48.15<\/span><\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: center;\"><span style=\"font-weight: 400;\">Small Finance Bank<\/span><\/td>\n<td style=\"text-align: center;\"><span style=\"font-weight: 400;\">52.27<\/span><\/td>\n<td style=\"text-align: center;\"><span style=\"font-weight: 400;\">47.73<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><em>Source: 1 Finance Magazine<\/em><\/p>\n<ul>\n<li aria-level=\"1\"><span style=\"font-weight: 400;\">Large (61.74%) and medium (58.42%) private sector banks likely reflect greater sales pressure and aggressive targets.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Public sector banks (51.85%) and small finance banks (52.27%) also suggest that mis-selling is not limited to just private institutions.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">The numbers make it clear. Mis-selling is common across all bank segments, which naturally brings us to the next question: how exactly do banks mis-sell a product?<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">What are the most common mis-selling tactics used by banks?<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Bank relationship managers can be very persuasive and deploy tactics that seem natural on the surface for an unsuspecting, unaware customer.<\/span><\/p>\n<p><strong>1. Promising fixed or high returns<\/strong><\/p>\n<p><span style=\"font-weight: 400;\">The most-used mis-selling tactic is that of guaranteeing returns on their investments. The problem here isn\u2019t intellectual but emotional. They tempt you with the illusion of fixed or high returns. Remember: no insurance or investment product can guarantee returns. Anyone claiming otherwise is bluffing.<\/span><\/p>\n<p><strong>2. Pushing unsuitable products aggressively<\/strong><\/p>\n<p><span style=\"font-weight: 400;\">Customers are often pressured into policies that don\u2019t align with their financial goals or risk appetite. This tactic puts customers into discomfort, and instead of saying no, they end up buying that policy. For example, a 30-year old professional who wanted to invest in the national pension scheme (NPS) for <\/span><a href=\"https:\/\/1finance.co.in\/blog\/how-to-choose-the-right-retirement-investments-for-your-goals\/\"><span style=\"font-weight: 400;\">retirement<\/span><\/a><span style=\"font-weight: 400;\"> was instead given a <\/span><a href=\"https:\/\/1finance.co.in\/blog\/is-ulip-a-good-investment-or-a-mis-sold-product\/\"><span style=\"font-weight: 400;\">ULIP<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><strong>3. Bundling products<\/strong><\/p>\n<p><span style=\"font-weight: 400;\">Framed as \u201cpart of the process\u201d, bundling is a form of mis-selling when you are given unrelated services together, making one conditional on the purchase of another. Many times, banks put pressure on customers, telling them to <a href=\"https:\/\/1finance.co.in\/insurance-planning\">buy an insurance policy<\/a> to avail the required service.<\/span><\/p>\n<p><strong>4. Concealing or falsifying details about the product<\/strong><\/p>\n<p><span style=\"font-weight: 400;\">Bank RMs purposely conceal\/falsify some (if not all) details to make customers fit for the product they are pitching. For example, many <\/span><a href=\"https:\/\/1finance.co.in\/blog\/unknown-clauses-about-life-insurance-policies-to-watch\/\"><span style=\"font-weight: 400;\">clauses of life insurance policies<\/span><\/a><span style=\"font-weight: 400;\"> aren\u2019t mentioned beforehand. This concealed data may include the risks associated with the product, hidden costs, optimal holding period, and sometimes, even the returns are tampered with to trap customers.<\/span><\/p>\n<p><strong>5. Creating a sense of urgency<\/strong><\/p>\n<p><span style=\"font-weight: 400;\">Bank RMs try to overwhelm customers with a sense of urgency to coerce them into buying a product. Phrases like \u201clast chance\u201d or \u201climited-time benefits\u201d are used to induce fear of missing out.<\/span><\/p>\n<p><strong>6. Offering freebies or commissions from their incentives<\/strong><\/p>\n<p><span style=\"font-weight: 400;\">Why would an agent or a RM want to share a portion of their profits? It\u2019s a fair question to ask. That generosity is intentional, as it\u2019s meant to appear helpful while serving their interests. As a result, free gifts or shared commissions distract customers from asking the right questions.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Why do banks push insurance products so aggressively?<\/span><\/h2>\n<p><strong>From the bank RM\u2019s perspective<\/strong><\/p>\n<p><span style=\"font-weight: 400;\">Insurance and <\/span><a href=\"https:\/\/1finance.co.in\/blog\/how-to-invest-in-mutual-funds\/\"><span style=\"font-weight: 400;\">mutual fund<\/span><\/a><span style=\"font-weight: 400;\"> products yield far higher incentives than traditional banking services. Also, in banking, the overall pressure is immense, at least that\u2019s what the survey by 1 Finance Magazine found when they talked to many bank RMs.<\/span><\/p>\n<div class=\"scroll-x\">\n<table style=\"min-width: 100%; border-collapse: collapse;\">\n<thead>\n<tr>\n<th data-rowspan=\"1\" data-colspan=\"1\">Reason<\/th>\n<th data-rowspan=\"1\" data-colspan=\"1\">Description<\/th>\n<th data-rowspan=\"1\" data-colspan=\"1\">Stats<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td data-rowspan=\"1\" data-colspan=\"1\"><span style=\"font-weight: 400;\">Selling pressure<\/span><\/td>\n<td data-rowspan=\"1\" data-colspan=\"1\">They are constantly reminded to sell at any cost.Data<\/td>\n<td data-rowspan=\"1\" data-colspan=\"1\"><span style=\"font-weight: 400;\">84.30%<\/span><\/td>\n<\/tr>\n<tr>\n<td data-rowspan=\"1\" data-colspan=\"1\"><span style=\"font-weight: 400;\">Asked to sell at any cost<\/span><\/td>\n<td data-rowspan=\"1\" data-colspan=\"1\">They have direct instructions to prioritize sales over suitability.<\/td>\n<td data-rowspan=\"1\" data-colspan=\"1\"><span style=\"font-weight: 400;\">57.56%<\/span><\/td>\n<\/tr>\n<tr>\n<td data-rowspan=\"1\" data-colspan=\"1\"><span style=\"font-weight: 400;\">Unrealistic target goals<\/span><\/td>\n<td data-rowspan=\"1\" data-colspan=\"1\">The target quotas are often so high that ethical selling becomes impossible.<\/td>\n<td data-rowspan=\"1\" data-colspan=\"1\"><span style=\"font-weight: 400;\">59.30%<\/span><\/td>\n<\/tr>\n<tr>\n<td data-rowspan=\"1\" data-colspan=\"1\"><span style=\"font-weight: 400;\">Fear of getting fired<\/span><\/td>\n<td data-rowspan=\"1\" data-colspan=\"1\">Their non-performance or failing to meet their targets puts their employment at risk.<\/td>\n<td data-rowspan=\"1\" data-colspan=\"1\"><span style=\"font-weight: 400;\">51.52%<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<p><em>Source: 1 Finance Magazine<\/em><\/p>\n<p>Scroll right to view full table \u2013&gt;<\/p>\n<p><span style=\"font-weight: 400;\">This data highlights a deeper problem about the systemic pressure, along with higher commissions, pushing RMs into unethical practices and encouraging mis-selling.<\/span><\/p>\n<p><strong>From the banks\u2019 perspective<\/strong><\/p>\n<p><span style=\"font-weight: 400;\">The foremost reason is the high commissions! The commission income to total income ratio is the perfect parameter to understand how much of a bank\u2019s overall income comes from selling third-party products like insurance, wealth management products, etc. A higher ratio indicates heavy reliance on third-party commissions to boost their profits.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Commission income to total income ratio<\/span><\/h2>\n<table>\n<tbody>\n<tr>\n<td style=\"text-align: center;\" rowspan=\"2\"><span style=\"font-weight: 400;\">Bank Name<\/span><\/td>\n<td style=\"text-align: center;\" colspan=\"2\"><span style=\"font-weight: 400;\">Commission Income to Total Income Ratio (%)<\/span><\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: center;\"><span style=\"font-weight: 400;\">FY24<\/span><\/td>\n<td style=\"text-align: center;\"><span style=\"font-weight: 400;\">FY04<\/span><\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: center;\"><span style=\"font-weight: 400;\">Axis Bank<\/span><\/td>\n<td style=\"text-align: center;\"><span style=\"font-weight: 400;\">25.2<\/span><\/td>\n<td style=\"text-align: center;\"><span style=\"font-weight: 400;\">16.5<\/span><\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: center;\"><span style=\"font-weight: 400;\">IDFC First Bank*<\/span><\/td>\n<td style=\"text-align: center;\"><span style=\"font-weight: 400;\">23.6<\/span><\/td>\n<td style=\"text-align: center;\"><span style=\"font-weight: 400;\">5.4<\/span><\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: center;\"><span style=\"font-weight: 400;\">Yes Bank**<\/span><\/td>\n<td style=\"text-align: center;\"><span style=\"font-weight: 400;\">23.3<\/span><\/td>\n<td style=\"text-align: center;\"><span style=\"font-weight: 400;\">21.5*<\/span><\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: center;\"><span style=\"font-weight: 400;\">IndusInd Bank<\/span><\/td>\n<td style=\"text-align: center;\"><span style=\"font-weight: 400;\">22.1<\/span><\/td>\n<td style=\"text-align: center;\"><span style=\"font-weight: 400;\">3.2<\/span><\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: center;\"><span style=\"font-weight: 400;\">Kotak<\/span><\/td>\n<td style=\"text-align: center;\"><span style=\"font-weight: 400;\">19.4<\/span><\/td>\n<td style=\"text-align: center;\"><span style=\"font-weight: 400;\">3.5<\/span><\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: center;\"><span style=\"font-weight: 400;\">HDFC Bank<\/span><\/td>\n<td style=\"text-align: center;\"><span style=\"font-weight: 400;\">17.9<\/span><\/td>\n<td style=\"text-align: center;\"><span style=\"font-weight: 400;\">17.6<\/span><\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: center;\"><span style=\"font-weight: 400;\">ICICI Bank<\/span><\/td>\n<td style=\"text-align: center;\"><span style=\"font-weight: 400;\">17.4<\/span><\/td>\n<td style=\"text-align: center;\"><span style=\"font-weight: 400;\">21.7<\/span><\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: center;\"><span style=\"font-weight: 400;\">SBI<\/span><\/td>\n<td style=\"text-align: center;\"><span style=\"font-weight: 400;\">13.3<\/span><\/td>\n<td style=\"text-align: center;\"><span style=\"font-weight: 400;\">16.6<\/span><\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: center;\"><span style=\"font-weight: 400;\">Central Bank of India<\/span><\/td>\n<td style=\"text-align: center;\"><span style=\"font-weight: 400;\">9.5<\/span><\/td>\n<td style=\"text-align: center;\"><span style=\"font-weight: 400;\">9.7<\/span><\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: center;\"><span style=\"font-weight: 400;\">PNB<\/span><\/td>\n<td style=\"text-align: center;\"><span style=\"font-weight: 400;\">7.9<\/span><\/td>\n<td style=\"text-align: center;\"><span style=\"font-weight: 400;\">10.1<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><i><span style=\"font-weight: 400;\">Source: 1 Finance Magazine; *Data from the last available financials &#8211; FY16 **Data from the last available financials &#8211; FY05<\/span><\/i><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Prominent banks show how central commission-based selling has become their earning model. For example, IDFC First Bank derived its significant income from commissions, up sharply from 5.4% to 23.6% in FY24. Whereas IndusInd Bank saw a surge to 22.1% from just 3.2% in FY24. Kotak Bank also belongs to this line.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Older giants like SBI, HDFC Bank, ICICI Bank, and Central Bank of India have either seen flat or declining ratios. Their reliance on commissions is far lower, suggesting their business still revolves around traditional banking.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">The data shown below further sheds light about where those high commissions come from.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Commissions earned by banks and NBFCs from related party life insurance companies (FY24 &#8211; \u20b9 Crores)<\/span><\/h2>\n<div><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-6639\" src=\"https:\/\/1finance.co.in\/1f-dashboard\/wp-content\/uploads\/2025\/10\/Commissions-earned-by-banks-and-NBFCs.png\" alt=\"Commissions earned by banks and NBFCs\" width=\"795\" height=\"685\" srcset=\"https:\/\/1finance.co.in\/1f-dashboard\/wp-content\/uploads\/2025\/10\/Commissions-earned-by-banks-and-NBFCs.png 795w, https:\/\/1finance.co.in\/1f-dashboard\/wp-content\/uploads\/2025\/10\/Commissions-earned-by-banks-and-NBFCs-600x517.png 600w, https:\/\/1finance.co.in\/1f-dashboard\/wp-content\/uploads\/2025\/10\/Commissions-earned-by-banks-and-NBFCs-768x662.png 768w, https:\/\/1finance.co.in\/1f-dashboard\/wp-content\/uploads\/2025\/10\/Commissions-earned-by-banks-and-NBFCs-150x129.png 150w\" sizes=\"(max-width: 795px) 100vw, 795px\" \/><\/div>\n<p><span style=\"font-weight: 400;\">And this <\/span>1 Finance Magazine<span style=\"font-weight: 400;\"> data observed a conflict of interest, i.e., pushing in-house products over customer suitability.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Kotak (100%) and ICICI (99.9%) banks earn nearly all insurance commissions from their own group companies.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">HDFC Bank earned \u20b93,059.3 Cr (54.2% from HDFC Life); SBI earned \u20b92,232.2 Cr (84.5% from SBI Life). They are less dependent, but related-party commissions still form a major chunk.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">When a large share of this income is linked to related party companies, the conflict of interest becomes obvious. So, customers\u2019 goals and interests often get sidelined, as banks have the bigger agenda of boosting the performance of the group as a whole, to prioritize sales volume over the customer&#8217;s best interest.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">While the numbers are staggering, the silver lining is that the Reserve Bank of India (RBI), along with the Insurance Regulatory and Development Authority of India (IRDAI), are closely monitoring this mis-selling in banks fiasco.<\/span><\/p>\n<p><strong>1 Finance has made a documentary highlighting the rampant mis-selling of financial products and its impact on our lives. Watch it here.<\/strong><\/p>\n<div>\n<div><iframe loading=\"lazy\" title=\"Mis-sold: Full Documentary | Not all investments give you returns, some take them away\" width=\"580\" height=\"326\" src=\"https:\/\/www.youtube.com\/embed\/q9kmG-443vo?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/div>\n<\/div>\n<p>A 1 Finance awareness initiative<\/p>\n<h2><span style=\"font-weight: 400;\">RBI rules on mis-selling by banks<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">RBI is reframing its guidelines to tighten the noose around this mis-selling practice. By regulation,<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Customers must be given clear, non-misleading information, i.e., product risks, fees, expected returns, and lock-in periods.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Any misrepresentation or withholding of such information is a violation of RBI and IRDAI guidelines, leading to regulatory action, penalties, and compensation to affected customers.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Banks must ensure products sold are suitable to the customer\u2019s needs and risk profile.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Banks are fully responsible for third-party products (insurance, mutual funds) sold through their branches.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">A policy brochure\/key feature document must always be shared before you buy.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Banks must have a Board-approved policy to prevent mis-selling and handle grievances.<\/span><\/li>\n<\/ol>\n<h2><span style=\"font-weight: 400;\">What are your rights to fight against the mis-selling<\/span><\/h2>\n<ol>\n<li><span style=\"font-weight: 400;\">You have the right to file a complaint with the bank\u2019s Grievance Redressal Officer and the bank must reply within 30 days. Always ask for a Complaint Reference Number before leaving.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Under the <\/span><a href=\"https:\/\/www.rbi.org.in\/commonman\/english\/scripts\/FAQs.aspx?Id=3407#:~:text=The%20Reserve%20Bank%20%2D%20Integrated%20Ombudsman%20Scheme%2C%202021%20(RB%2D,30%20days%20by%20the%20RE.\"><span style=\"font-weight: 400;\">Integrated Ombudsman Scheme (RBI-IOS) &#8211; 2021<\/span><\/a><span style=\"font-weight: 400;\">, you can escalate issues like sale of unsuitable products, misrepresentation of terms, unauthorised debits, or pressure selling by relationship managers. (<\/span><a href=\"https:\/\/cms.rbi.org.in\/\"><span style=\"font-weight: 400;\">https:\/\/cms.rbi.org.in\/<\/span><\/a><span style=\"font-weight: 400;\">)<\/span><\/li>\n<li><span style=\"font-weight: 400;\">If the mis-sold product is an insurance policy, you can complain directly to the Insurance Regulatory and Development Authority of India (IRDAI) through their online grievance portal (<\/span><a href=\"https:\/\/bimabharosa.irdai.gov.in\/\"><span style=\"font-weight: 400;\">Bima Bharosa system<\/span><\/a><span style=\"font-weight: 400;\">), toll-free helpline (155255 or 1800 4254 732), or emailing (<\/span><a href=\"mailto:complaints@irdai.gov.in\"><span style=\"font-weight: 400;\">complaints@irdai.gov.in<\/span><\/a><span style=\"font-weight: 400;\">) them.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">You have the right to cancel (free-look period) within 15 days (30 days if bought online) and get your premium refunded after minor deductions.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">You have the right to legal action If nothing else works. You can approach the <\/span><a href=\"https:\/\/consumerhelpline.gov.in\/public\/\"><span style=\"font-weight: 400;\">Consumer Helpline<\/span><\/a><span style=\"font-weight: 400;\"> under the Consumer Protection Act, 2019, to claim compensation for financial loss, mental harassment, or even legal costs.<\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">Before you invest, <\/span><a href=\"https:\/\/1finance.co.in\/talk-to-a-financial-advisor\"><span style=\"font-weight: 400;\">connect with a Qualified Financial Advisor (QFA)<\/span><\/a><span style=\"font-weight: 400;\"> who can read documents with you and objectively assess whether the product fits your goals.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Conclusion<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Unbiased financial advice, centered around the customer\u2019s financial well-being, seems to be missing in this ecosystem. And unfortunately, that\u2019s the harsh truth! The best shield is knowledge: stay alert, ask questions, and never hesitate to say \u201cno\u201d to a product that you don\u2019t fully understand.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Identify bank mis-selling and learn how to safeguard your investments.<\/p>\n","protected":false},"featured_media":6687,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_updated_date":""},"blog-category":[292],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.11 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Mis-selling in Banks In India: Mis-selling Tactics, Reasons &amp; Your Rights<\/title>\n<meta name=\"description\" content=\"Understand mis-selling in banks in India: tactics used by RMs, reasons behind it, and steps to report or protect yourself legally.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/1finance.co.in\/blog\/mis-selling-by-banks-is-the-bank-trying-to-scam-you-how-to-protect-yourself\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Mis-selling in Banks In India: Mis-selling Tactics, Reasons &amp; Your Rights\" \/>\n<meta property=\"og:description\" content=\"Understand mis-selling in banks in India: tactics used by RMs, reasons behind it, and steps to report or protect yourself legally.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/1finance.co.in\/blog\/mis-selling-by-banks-is-the-bank-trying-to-scam-you-how-to-protect-yourself\/\" \/>\n<meta property=\"og:site_name\" content=\"Blogs\" \/>\n<meta property=\"article:modified_time\" content=\"2025-12-12T05:12:39+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/imaages-hosting-1fin.s3.ap-south-1.amazonaws.com\/assets\/ogimage\/Blog.png\" \/>\n\t<meta property=\"og:image:width\" content=\"2401\" \/>\n\t<meta property=\"og:image:height\" content=\"1601\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@1FinanceHQ\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"8 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/1finance.co.in\/blog\/mis-selling-by-banks-is-the-bank-trying-to-scam-you-how-to-protect-yourself\/\",\"url\":\"https:\/\/1finance.co.in\/blog\/mis-selling-by-banks-is-the-bank-trying-to-scam-you-how-to-protect-yourself\/\",\"name\":\"Mis-selling in Banks In India: Mis-selling Tactics, Reasons & Your Rights\",\"isPartOf\":{\"@id\":\"https:\/\/1finance.co.in\/blog\/#website\"},\"datePublished\":\"2025-10-15T11:17:20+00:00\",\"dateModified\":\"2025-12-12T05:12:39+00:00\",\"description\":\"Understand mis-selling in banks in India: tactics used by RMs, reasons behind it, and steps to report or protect yourself legally.\",\"breadcrumb\":{\"@id\":\"https:\/\/1finance.co.in\/blog\/mis-selling-by-banks-is-the-bank-trying-to-scam-you-how-to-protect-yourself\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/1finance.co.in\/blog\/mis-selling-by-banks-is-the-bank-trying-to-scam-you-how-to-protect-yourself\/\"]}],\"primaryImageOfPage\":{\"@id\":\"\"},\"image\":{\"@id\":\"\"}},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/1finance.co.in\/blog\/mis-selling-by-banks-is-the-bank-trying-to-scam-you-how-to-protect-yourself\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/1finance.co.in\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Blogs\",\"item\":\"https:\/\/1finance.co.in\/blog\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Mis-selling by banks: Is the bank trying to scam you? How to protect yourself\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/1finance.co.in\/#website\",\"url\":\"https:\/\/1finance.co.in\/\",\"name\":\"1 Finance\",\"description\":\"Our single focus, to get you to re-imagine your Personal Finance What does this mean ? There\u2019s a process to grow your money while you peacefully sleep, which only the top 5% have access to. It\u2019s what makes the rich, even richer.\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/1finance.co.in\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Mis-selling in Banks In India: Mis-selling Tactics, Reasons & Your Rights","description":"Understand mis-selling in banks in India: tactics used by RMs, reasons behind it, and steps to report or protect yourself legally.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/1finance.co.in\/blog\/mis-selling-by-banks-is-the-bank-trying-to-scam-you-how-to-protect-yourself\/","og_locale":"en_US","og_type":"article","og_title":"Mis-selling in Banks In India: Mis-selling Tactics, Reasons & Your Rights","og_description":"Understand mis-selling in banks in India: tactics used by RMs, reasons behind it, and steps to report or protect yourself legally.","og_url":"https:\/\/1finance.co.in\/blog\/mis-selling-by-banks-is-the-bank-trying-to-scam-you-how-to-protect-yourself\/","og_site_name":"Blogs","article_modified_time":"2025-12-12T05:12:39+00:00","og_image":[{"width":2401,"height":1601,"url":"https:\/\/imaages-hosting-1fin.s3.ap-south-1.amazonaws.com\/assets\/ogimage\/Blog.png","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_site":"@1FinanceHQ","twitter_misc":{"Est. reading time":"8 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/1finance.co.in\/blog\/mis-selling-by-banks-is-the-bank-trying-to-scam-you-how-to-protect-yourself\/","url":"https:\/\/1finance.co.in\/blog\/mis-selling-by-banks-is-the-bank-trying-to-scam-you-how-to-protect-yourself\/","name":"Mis-selling in Banks In India: Mis-selling Tactics, Reasons & Your Rights","isPartOf":{"@id":"https:\/\/1finance.co.in\/blog\/#website"},"datePublished":"2025-10-15T11:17:20+00:00","dateModified":"2025-12-12T05:12:39+00:00","description":"Understand mis-selling in banks in India: tactics used by RMs, reasons behind it, and steps to report or protect yourself legally.","breadcrumb":{"@id":"https:\/\/1finance.co.in\/blog\/mis-selling-by-banks-is-the-bank-trying-to-scam-you-how-to-protect-yourself\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/1finance.co.in\/blog\/mis-selling-by-banks-is-the-bank-trying-to-scam-you-how-to-protect-yourself\/"]}],"primaryImageOfPage":{"@id":""},"image":{"@id":""}},{"@type":"BreadcrumbList","@id":"https:\/\/1finance.co.in\/blog\/mis-selling-by-banks-is-the-bank-trying-to-scam-you-how-to-protect-yourself\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/1finance.co.in\/"},{"@type":"ListItem","position":2,"name":"Blogs","item":"https:\/\/1finance.co.in\/blog\/"},{"@type":"ListItem","position":3,"name":"Mis-selling by banks: Is the bank trying to scam you? How to protect yourself"}]},{"@type":"WebSite","@id":"https:\/\/1finance.co.in\/#website","url":"https:\/\/1finance.co.in\/","name":"1 Finance","description":"Our single focus, to get you to re-imagine your Personal Finance What does this mean ? There\u2019s a process to grow your money while you peacefully sleep, which only the top 5% have access to. It\u2019s what makes the rich, even richer.","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/1finance.co.in\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/1finance.co.in\/1f-dashboard\/wp-json\/wp\/v2\/blog\/6638"}],"collection":[{"href":"https:\/\/1finance.co.in\/1f-dashboard\/wp-json\/wp\/v2\/blog"}],"about":[{"href":"https:\/\/1finance.co.in\/1f-dashboard\/wp-json\/wp\/v2\/types\/blog"}],"replies":[{"embeddable":true,"href":"https:\/\/1finance.co.in\/1f-dashboard\/wp-json\/wp\/v2\/comments?post=6638"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/1finance.co.in\/1f-dashboard\/wp-json\/wp\/v2\/media\/6687"}],"wp:attachment":[{"href":"https:\/\/1finance.co.in\/1f-dashboard\/wp-json\/wp\/v2\/media?parent=6638"}],"wp:term":[{"taxonomy":"blog-category","embeddable":true,"href":"https:\/\/1finance.co.in\/1f-dashboard\/wp-json\/wp\/v2\/blog-category?post=6638"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}