A key component of sustained business growth is responsible Member service. As a result, we work to ensure that our Members receive exemplary service at various touchpoints. It is vital for us to maintain existing relationships by providing prompt and efficient service, so Member satisfaction is an important factor for us.
A structured grievance redressal framework is outlined in this policy, for the handling of Members’ queries and complaints. The process is supported by a review mechanism, to minimise the likelihood of similar issues recurring in the future.
If a Member has any concerns or grievances, the Member can write an email to firstname.lastname@example.org.
Members whose grievances remain unresolved after 7 (seven) working days from the date of raising the issue at Level 1, or who are dissatisfied with the response provided at Level 1, are entitled to write to the Compliance Officer at email@example.com.
If the Member’s issue is not resolved after 7 (seven) business days after contacting the Compliance Officer as described in Level 2, the Member may write to the Principal Officer at firstname.lastname@example.org.
Members who are not satisfied with our response can file a complaint with the Securities and Exchange Board of India at https://scores.gov.in.