Peer-to-peer (P2P) lending has emerged as a popular alternative to traditional banking in India, offering borrowers easier access to credit and providing investors with an opportunity for potentially higher returns. However, like any financial service, P2P lending platforms must adhere to certain regulations and standards to ensure the protection of consumers’ rights. In this blog, we’ll discuss the basis for filing complaints if you’re a customer of a P2P lending company in India.

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Interest/Deposit Not Paid or Paid with Delay:

• One of the primary grievances consumers may have against a P2P lending platform is the failure to receive interest payments or the delay in receiving them. If you’ve experienced this issue, you have the right to file a complaint against the lending company.

Cheque Not Presented or Done with Delay:

• If the P2P lending platform is utilizing cheques for transactions and they fail to present them in a timely manner, causing inconvenience or financial loss to you, it’s grounds for complaint.

Lack of Communication Regarding Loan Terms:

• Transparency is key in any financial transaction. If the lending company fails to convey crucial information such as the sanctioned loan amount, terms and conditions, or the annualized rate of interest, you have the right to file a complaint.

Failure to Notify Changes in Agreement or Charges:

• Any changes made to the loan agreement or the imposition of additional charges should be communicated to you in advance. Failure to do so is a violation of consumer rights and warrants a complaint.

Lack of Transparency in Contracts:

• Consumers have the right to fully understand the terms of their loan agreements. If the lending company fails to ensure transparency or uses complicated jargon that confuses borrowers, it can be considered unfair practice and grounds for complaint.

Delay in Releasing Securities/Documents:

• If you’ve fulfilled your obligations as a borrower, such as repaying the loan in full, the lending company must promptly release any securities or documents held as collateral. Failure to do so is a valid reason for complaint.

Absence of Legally Enforceable Repossession Clause:

• The loan agreement should clearly outline the process for repossession in case of default by the borrower. If this clause is missing or is not legally enforceable, it can be challenged through a complaint.

Non-Compliance with RBI Directives:

• P2P lending platforms in India are subject to regulations set forth by the Reserve Bank of India (RBI). If the lending company fails to comply with these directives, you have the right to file a complaint with the relevant authorities.

Violation of Fair Practices Code Guidelines:

• The Fair Practices Code (FPC) lays down guidelines to ensure fair treatment of customers by financial service providers. If the P2P lending company violates these guidelines, you can file a complaint against them.

Conclusion:

As a consumer of P2P lending services in India, it’s crucial to be aware of your rights and the basis for filing complaints against lending companies. Whether it’s non-payment of interest, lack of transparency in contracts, or failure to comply with regulatory directives, you have the right to seek recourse through appropriate channels. By holding P2P lending platforms accountable for their actions, you contribute to a more transparent and consumer-friendly financial ecosystem.